Shipping & Returns
Where does Spellroom ship?
Spellroom ships to the following countries:
Hong Kong SAR, China, Japan, Korea, Macao SAR, Malaysia, Philippines, Singapore, Thailand and Taiwan
If you would want us to ship to a country that is not listed above, please email us at firstname.lastname@example.org for shipping pricing and arrangements.
How much does shipping cost?
We ship all orders from our warehouse in Hong Kong using DHL Express/ SF Express.
Domestic shipping cost starts from HK$30. And International shipping cost starts from HK$130. The shipping rate is calculated at checkout.
Bulk Shipment- If you are purchasing in bulk and the total shipment weight is greater than 10kg, please contact us at email@example.com for special shipping rates.
Can I order online and pick up at your studio?
Absolutely! It is entirely free to pick up your online order at our studio. Simply select "Pick up" as the delivery method during the checkout process.
All in-stock items will be ready for pickup within 24 hours of the order being placed successfully. When you come to pick up your order, please have your Pickup ready confirmation email with you.
Do I have to pay duties and taxes?
For international orders, you will be responsible for all taxes and duties.
How long will my order take to arrive?
- Orders are dispatched within 1-2 business day.
- Delivery times range from 1-10 business days depending on the destination.
- Every shipment has a tracking number. After your package leaves the warehouse, we will email you a tracking number.
Destination | Express Shipping Delivery Time
Hong Kong | 1-2 business days
China | 4- 7 business days
Japan / Korea | 4-7 business days
Malaysia / Philippines / Singapore / Thailand / Vietnam | 3-6 business days
Macao / Taiwan | 2-5 business days
How do I return my product?
If you receive your order and are not satisfied for any reason you can return or exchange the product, which can be returned within 14 days of purchase for a refund when returned in a saleable condition with the original packaging.
All returned items must be in new and unused condition, with all original tags and labels attached.
To complete your refund, we require the original receipt. Note that without the aforementioned proof of purchase, we may not issue a refund but may provide you with a store credit instead.
In order to return an order, you must contact us first at firstname.lastname@example.org.
Returns can be mailed to: Studio A-C, 2/F., Far East Mansion, 5-6 Middle Road, Tsim Sha Tsui, Kowloon, Hong Kong. You will be responsible for paying for the shipping costs and use a trackable courier service with regard to the items that you wish to return. Shipping cost will not be refunded. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Only regular priced items may be returned, unfortunately pre-order and clearance items cannot be returned for a refund.
If you would like to contact us concerning any matter relating to this Return Process, you can email us at email@example.com